Shipping Policy
Overview
At Brouhaha Antiques, we take great care in packaging and delivering every order to ensure your items arrive safely and in good condition. This policy outlines how we handle delivery, shipping costs, and processing times for your order.
By purchasing from us, you agree to the terms outlined below.
Processing Time
Once your order has been confirmed, we aim to prepare and dispatch it within 3–5 working days.
Larger or fragile pieces may require additional preparation to ensure safe transport — if that’s the case, we’ll contact you directly with an estimated dispatch date.
Our goal is for all orders to be delivered within approximately 2 weeks from purchase.
UK Delivery
We offer free delivery across the UK mainland.
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Larger items (such as furniture and mirrors) are delivered by our trusted specialist couriers, who are experienced in handling antiques and vintage pieces with care.
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Smaller items (such as ceramics, art, and homewares) are carefully packaged and sent via Royal Mail or other reputable postal services.
You’re also welcome to:
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Arrange your own courier, or
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Collect in person from our Edinburgh location by appointment.
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Remote Areas
Delivery to Scotland, the Highlands, islands, and other remote areas may incur a small additional charge. We’ll always confirm this before dispatch and keep costs as low as possible.
International Delivery
We don’t routinely offer international shipping, but we’re happy to discuss this on a case-by-case basis.
Please contact us prior to purchase to discuss available options, costs, and customs considerations.
Delays and Service Interruptions
While we do everything possible to ensure prompt delivery, delays may occasionally occur due to courier scheduling, weather conditions, or unforeseen circumstances.
If a delay arises, we’ll contact you immediately with an update and revised delivery time.
Damages and Claims
All items are carefully inspected and packaged before dispatch. In the unlikely event that your order arrives damaged, please contact us within 48 hours of delivery with clear photographs of the packaging and item.
We’ll work with you and the courier to resolve the issue promptly.
Contact Us
If you have any questions about shipping, delivery times, or packaging, please don’t hesitate to get in touch:
📍 Brouhaha Antiques
CoVault Livingston East
Craigshill W Road
Livingston
EH54 5DT
Scotland, UK